GENERAL

Do you require a contract?
We don't unless we're building a website. We're a small business ourselves, so we get not wanting to get yourself into a quarterly or year long commitment. 

How do I pay you? If you're doing a recurring package, we like to have a card on file for auto payment. If you ever want to remove it or add an updated one, we can do that. If we're doing a single job in addition to a package, we'll charge once the job is complete or email you an invoice. We can't have access to your card information, so if you need to update because of an expired or compromised card, you'll have to add your new card in the email invoice you receive.

PACKAGES

I have multiple business locations. Is your price x 2?
Social Posting: If we're posting to additional social platforms or pages, we typically charge half price (another $50/mo) for each additional page. So if you want posting to your Instagram page or a second Facebook, we'll charge $50.

Email: Depends if you have all-in-one contact list or needing each location personalized posts/emails. If we're creating entirely different emails, we charge full price. If we create one email and combine locations (just add links to different landing pages), no extra charge. 

I get two free designs with the Gold package and unlimited with Platinum?
Gold: Two each month! We're pretty flexible on this, so if you want business cards one month, that counts as both (front and back). Unused freebies do not carry over to the next month. Here's a price list for printing estimates.

Platinum: Unlimited, within reason. As long as we're creating images that pertain to your business, we're happy to create them. If you need something to include in an email we're working on, or an ad image, we're happy to do that for you. 

How do I get the most out of your packages?
We love getting asked this question. Yes, we can keep your Facebook page busy with daily posts, but it's great if you can get your team involved, too. Ask them to comment and respond if it's a post meant for engagement. Our posts are meant to keep your page busy- your page will organically perform 10x better if you also post real photos and videos from your classes. It's a team effort between us!

FACEBOOK ADS

Can you run my Facebook ad on Instagram too?
As long as you are logged into your Instagram account through your Facebook page, you should be good to go! If you prefer to not run your ad on Instagram, we can do that, too. But most prefer both platforms.

I still have to pay Facebook to run my ad?
Correct. You're paying us a flat fee to set them up for you, but your card on file with Facebook will be charged at the end of your billing period.

So what if I only want FB ads? I can handle my social page and emails.
We're happy to help however we can. The reason behind our packages is to create engagement, stir things up a bit, and partner up with you to get your business going! However that looks, let us know our part. We can do à la carte!

GOOGLE ADS

Do you offer PPC with Google? 
We sure do! Just reach out to Amanda and we'll get the info to you ASAP! They're $75 for the initial set-up. There is an ongoing $80/mo management fee; we want to ensure you're not paying for clicks you don't need to, so we go in weekly and adjust keywords/negative keywords (based off what people are searching).

Do you take 25% off the top like other companies do?
A: We don't operate on a percentage fee model, we charge a flat rate for the work you hire us to do. 

EMAIL
What email platform is best? 
We recommend using Constant Contact. It's $25-40/mo for most owners, depends on the number of contacts you have. What we love: You can click one box to re-send to non-openers. Get a better open rate! Also, the platform is user-friendly and has great layouts. You can add images, GIFs, links, etc. anywhere you want them.We're happy to set you up an account, no charge! Send us your lists and we'll get it all going. 

So you have others helping you set them up?
Yes! Amanda creates the content calendar and email template each week. Then Ashlee or Jennifer reproduces in each of your email accounts. They'll take that content and duplicates/personalizes it using your in-class photos and other content you want to advertise that week! Please keep in mind you are still responsible for proofing and letting us know if any edits need made prior to sending; we are human after all. But why wouldn't you?! It has your name on it!

GRAPHIC DESIGN
Can you email me things you design for a local print?Of course. You don't have to use VisaPrint. We love that you like to support small business! You are responsible for proofing prior to ordering, so look it over well! 

Can you send me the design link? 
If you'd like the link to the Canva design (what we use for most designs), we're happy to send it your way! You can duplicate (if we make for example, a template for testimonials) or make changes to a schedule we create easily. We can talk you through it, but it's a very simple site to use.